Our mission statement

We aim to provide all members of BeSocial@theCentre with a high standard of service in a warm, safe and caring environment that promotes independence and freedom of choice. Members socialise with each other, rekindle old friendships and make new ones. Our primary concern is the well-being of our members. While at the Centre our members benefit from mental stimulation, appropriate physical activity, entertainment and regular refreshments. We aim to meet any dietary requriements and any specific cultural or social needs. As well as supporting our members, their relatives and/or carers receive respite from their roles knowing their loved ones are safe and being well looked after. 

 

Our service plan

We are a registered charitable and non profit-making organisation and undertake a number of fund raising events ourselves throughout the year with all proceeds going back into the Centre. We aim to provide a high standard of care for as many members as our Centre facilities allow, and who meet our minimal mobility criteria.

We recognise our members’ rights to self-determination and the responsibilities and consequences of unacceptable behaviour. This is covered in our policies and procedures contained in our Welcome Pack that is provided to all potential members. 

 

A typical day at the Centre

10am: Staff and volunteers welcome members who are served tea or coffee and biscuits.

10.30am: Our morning activities could involve arts and craft, a debate, or music and movement

12 noon: Members enjoy refreshments 

12.30pm: A hot two-course lunch is served at our dining tables, followed by tea or coffee in lounge chairs. 

1.15pm - 1.45pm: After lunch members relax with some quiet time to chat, read, or even take a little nap.

2pm: Our afternoon activities could include a visit from a guest speaker, an interactive talk, a group game or quiz, or a celebration.

3pm: Afternoon tea with cake, water/soft drinks, biscuits.

3.30pm: Members are escorted home either on our mini-bus, by volunteer drivers, by family or taxi.

 

Transport

Our minibus means we can offer free transport places to nine members who live in the Winchcombe and Bishop's Cleeve areas. We also have some free car transport available to those living in Winchcombe, but this is limited. If the mini-bus places are taken, members can ask to go on a waiting list for free transport.

Driving Miss Daisy and Community Connexions are two taxi-type services that both provide transport to some of our members who organise and pay for this themselves. Both companies have CRB checked drivers.

 

Membership fees

Members pay £35 per day which includes the hot lunch, refreshments throughout the day and facilities and outings.

A list of our policies and procedures are available to all potential new members and/or their families. This covers areas such as Health and Safety, Equality, Codes of Conduct and Behaviour.

 

Physical environment

The Centre has been designed to be accessible, safe, pleasant and conducive to promoting independence and autonomy for all users.

 

Pre-joining arrangements

A Welcome Pack is given to all members, their families and/or carers, to help ensure you have sufficient information before you make a decision to join the Centre.

We also offer any potential member a free taster day (where members pay only for lunch at £xx). This gives them a chance  to experience our facilities and service with no obligation. If individuals are interesed in joining they are invited to attend the Centre on a six-week trial period.

 

Safety and risk

Winchcombe Day Care Foundation, the body that oversees the running of the Centre, recognises that members’ have a right to take their own risks in order to extend their opportunities. We will ensure our members can choose and assess the risks they want to take and are supported to understand the full implications of their choices, in line with the Mental Capacity Act.

 

Dietary needs

Our lunches are provided by Apetito. They are delivered to the Centre and are specifically produced to meet nutritional standards. We also cater for any dietary, cultural, or religious requirements.

 

Feedback on our service

A questionnaire is sent to members and their carers annually to help us monitor and measure their experience of the Centre. Verbal reviews are also carried out throughout the year and actions is taken if required/appropriate. We are delighted to say that in our 2019 survey 100 per cent of members and/or their families would recommend the Centre and we were rated 'very good' in all categories which included activities, transport, food, staff and service. 

 

 

Centre news

CENTRE GETS TOP MARKS IN SURVEY

Results from our 2019 satisfaction survey show that 100% of our members and their families would recommend us to others.

 More than 40 of our members and their families completed the survey which covered areas such as activities, staff, service, transport and food.

We were rated as 'very good' in all categories by nearly all of our members who say we are friendly and approachable, that we communicate well, meet their needs and that they thoroughly enjoy their time here. Those members who use our free transport also rated the service, staff and volunteers highly.

"Your services beat any other day Centre in the Cheltenham  areas," Mr B.

"My husband loves his days at the Centre and can't wait to get there," Mrs P.


NEW DANCE WITH PARKINSON'S CLASSES

Our talented Dance with Parkinson's Dance Lead Sarah Hartley, is now running four Dance with Parkinson's classes - Please look at our timetable or call the Centre to find out more.